We appreciate your business and support. We offer a full return and exchange policy for all products not intended for birds.

We regret that we are unable to receive any items intended for birds as the health and safety of birds is our top priority. Returned items carry the potential of spreading bacteria, viruses, germs or other disease-causing pathogens that can be extremely harmful to your bird.

Although we are unable accept returns for these items, we welcome any and all questions prior to ordering.

For all other items, simply return the item for a prompt, full refund or exchange to the address listed below. Please include the packing slip that came with your item or a note with your name, address, and reason for the return. Once we have received your package, we'll send you a replacement or a full merchandise refund.

Gift Exchange: If you are returning an item received as a gift, you may exchange it for another item or a gift certificate of equal value.

Damaged Item: If you wish to return an item because of an error on our part or you received something damaged, the World Parrot Trust will cover all costs associated with returning the merchandise.

Send all returns to: World Parrot Trust, Glanmor House Hayle, Cornwall TR27 4HB .

If you have any questions or concerns about your exchange or return, please call +44 (0) 1736 751026 or fax us at +44 (0) 1736 751028.

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